The hospitality Industry stepped into a new future since the arrival of the aggregator business model. From in-room assistants to robot concierges, technology has set the bar way higher for the hoteliers. But the elemental experiences of staying in a hotel will always remain in their pure comforting form. All the new hoteliers who are planning to stay long in the game must understand that “an old trick well done is far better than a new trick with no effect.”
When it comes to quality, there should be no compromise.
Find your customer segment
Be it a budget hotel, a boutique hotel, or a 5-star luxury one, selecting what sort of customers you want to serve will be the prime objective of your foundations.
Travelers always prefer a hotel in a prime location. Trips cost resources, and people want to save time, money, and effort. Your site will do half the job of bringing in more bookings.
A clean hotel
A guest walks out right away when they witness an unclean and unsanitary hotel room. Keep the amenities organized and the rooms spotless. In today’s day and age guests keenly post reviews online, and you want your guests to be on your side. A dirty hotel review is one of the worst things that can happen to your hotel.
A warm and welcoming staff
A stay will always be about how it made the guest feel. Your staff is responsible for creating and maintaining a sentimental bond with your guests so that they feel welcomed. A great service model will generate loyalty for a repeat visit.
Last but not least, wake up your guests with the fresh and energetic aroma of coffee and pancakes (or whatever they prefer). Wine and dine them with a supper that will make their night. Travelers look for local specials, make sure you serve them authentic dishes and maintain the legacy of your local cuisine.
The guests should check-in with a smile and check-out with a smile. That should be the motto of every hotelier.